Ford Energy Website Terms and Conditions
Effective Date: March 6, 2026
Welcome to the Ford Energy website (the “Website”), which is owned, operated, and controlled by Ford Energy LLC (“Ford Energy,” “we,” “us,” or “our”), a wholly-owned subsidiary of Ford Motor Company. The content on the Website is owned by Ford Energy or its affiliated companies.
Please read these terms and conditions (“Terms”) and the Global B2B Privacy Notice contained on the Website, as they constitute the entire agreement regarding the Website. These Terms affect your legal rights, responsibilities, and obligations; govern your use of the Website; are legally binding; and limit Ford Energy’s liability to you. These Terms apply to all persons who visit this Website, regardless of your level of participation.
By using this Website you agree that you have read, understand, and accept these Terms and the Global B2B Privacy Notice, and you affirm that you are either eighteen (18) years of age or older and that you are fully able and competent to enter into and comply with these Terms. By using this Website, you also agree that you will not use this Website for any purpose that is unlawful or in contravention of these Terms. If you do not wish to be bound by these Terms, do not use the Website.
Ford reserves the right to modify these Terms from time to time without notifying you. It is your responsibility to review the posted Terms each time you use the Website. If you object to any such changes, your sole recourse shall be to cease using this Website. Continued use of the Website following the effective date any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Ford Energy may cease all or part of the Website at any time without notice. If you do not agree to any of these Terms, or the Global B2B Privacy Notice, please do not use the Website.
For an explanation of Ford Energy’s practices regarding information that we may collect from you in connection with your use of this Website, you should review the Global B2B Privacy Notice.
United States Website and Pricing
Ford Energy administers this Website from the United States, and this Website is intended for viewing in the United States. All materials and information contained on this Website apply to the United States market only. Ford Energy makes no representation that the Website is appropriate or available for use outside the United States. If you choose to access the Website from outside the United States, you do so at your own initiative and are responsible for compliance with applicable laws. You agree to comply with all export and re-export laws, restrictions, and regulations of your government in connection with your use of the Website.
Third-Party Website Links
This Website may contain links to third-party websites that are not owned or controlled by Ford Energy (“Third-Party Websites”) that include third-party information. Ford Energy has no control over, and assumes no responsibility for, the content, privacy policies, terms and conditions, or practices of any Third-Party Websites. Ford Energy is not directly or indirectly implying any approval, endorsement, or affiliation with any Third-Party Website. In addition, Ford Energy cannot and will not censor or edit the content of any Third-Party Website. By clicking on Third-Party Website links, you expressly relieve Ford Energy from any and all liability arising from your use of any Third-Party Website, or from the content of any Third-Party Website. When using a Third-Party Website, you should be aware when you leave Ford’s Website and read the terms and conditions and privacy policy of each Third-Party Website that you visit.
Linking, Crawling, and Archiving
If you would like to link to this Website, you must comply with the following guidelines:
- do not incorporate any content from this Website into your website (e.g., by in-lining, framing or creating other browser or border environments around the Website content). You may only link to, not replicate, the Website content;
- you may not use any Ford Energy trademarks, logos, designs, or service marks in your links;
- you may not create the appearance of a relationship or affiliation with Ford Energy; and
- your website may not contain offensive, distasteful, illegal, or inappropriate content.
If you would like to use a web crawler or other search tool to gather information from the Website, you must comply with the provisions of the robots.txt file of the website and you may not circumvent CAPTCHA or other security measures.
Other Conditions/Restrictions
CAUTION: ANY ATTEMPT BY ANY INDIVIDUAL TO DELIBERATELY DAMAGE THE WEBSITE, OR OTHERWISE UNDERMINE FORD ENERGY’S LEGITIMATE BUSINESS OPERATIONS MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND, SHOULD SUCH AN ATTEMPT BE MADE, FORD ENERGY RESERVES THE RIGHT TO COOPERATE IN THE PROSECUTION OF ANY SUCH INDIVIDUAL(S) AND TO PURSUE ALL REMEDIES TO THE FULLEST EXTENT PERMITTED BY LAW.
This Website is intended to address the different needs of energy storage customers who are interested in Ford Energy products, projects, and initiatives. However, this is not the place to address warranty questions, customer service questions, or other questions or concerns about products sold by Ford Energy or our parent company, Ford Motor Company.
If you have a question about a Ford Energy product, please contact energy@ford.com during normal business hours.
If you have a question about a Ford Motor Company product, please contact Ford Motor Company’s Customer Relationship Center by calling 1 800-392-3673 in the United States or 1 800-565-3673 in Canada during normal business hours.
The Ford Energy name, and all trademarks and logos displayed on this Website are owned or used under license by Ford Motor Company or its affiliates. The unauthorized use of any trademark displayed on this Website is strictly prohibited.
Designated Agent for Copyright Notification
If you are a copyright owner who would like to send us a notice pursuant to the Digital Millennium Copyright Act (“DMCA”) to identify content or material posted on the Website that is purportedly infringing that you would like removed from our Website, or if you are a user whose work has been removed in response to such a notice of infringement and would like to file a DMCA counter-notice, you may submit such notice to Ford Motor Company in writing as follows:
DMCA Agent
Ford Motor Company
One American Road
Dearborn, Michigan 48126
Email address: DMCA@ford.com
Phone number: (313) 323-2875
In your communication, please include:
- A title or subject line that says “DMCA Copyright Infringement Notice”;
- Your physical or electronic signature;
- Identification of the copyrighted work you claim to have been infringed, or, if there are multiple copyrighted works, a representative list of such works;
- Identification of the material that you claim to be infringing, and information reasonably sufficient to permit us to locate the material;
- Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by you or the law;
- A statement that the information your notification is accurate.
If the communication is submitted by someone on your behalf, the communication must also contain a statement that, under penalty of perjury, the submitter is authorized to act on your behalf.
Dispute Resolution Terms Including Class Action and Jury Trial Waivers
Forum Selection/Jurisdiction
Jurisdiction and venue for any controversy, allegation, or claim arising out of or relating to the Website, or these Terms (collectively, “Dispute”) shall be in Dearborn, Michigan in the United States. Each party submits to personal jurisdiction and venue in Dearborn, Michigan in the United States for any and all purposes.
Ford Energy and you agree that it would be advantageous to discuss and hopefully resolve any Disputes before formal proceedings are initiated; provided, however, that Ford Energy need not do so in circumstances where its claims of Intellectual Property rights are concerned (“IP Disputes,” with all other disputes referred to as “General Disputes”).
The party making a claim―whether you or Ford Energy―shall send a letter to the other side briefly summarizing the claim and a proposal for resolution. If Ford Energy is making a claim, the letter shall be sent, via email, to the email address you have provided to Ford Energy, if applicable. If no such information exists or if such information is not current, then we have no notification or delay obligations under this Section. If you are making a claim, the letter shall be sent to Ford Motor Company, One American Road, Dearborn, Michigan 48126; with a subject line reference of “IP Dispute” or “General Dispute” in such instance. For a period of sixty (60) days from the date of notice (the “initial good-faith dialogue period”) from the other party, Ford Energy and you will engage in a dialogue and good faith efforts in order to attempt to resolve the Dispute, although nothing will require either you or Ford Energy to resolve the Dispute on terms with respect to which you and Ford Energy, in each of your and Ford Energy’s sole discretion, are not comfortable. If the Dispute is not resolved within sixty (60) days after notification and the parties have not extended the initial good-faith dialogue period, the claimant may proceed to initiate proceedings as set forth in this Section within one (1) year of the alleged injury giving rise to the Dispute. Either you or Ford Energy, however, may seek provisional remedies (such as preliminary injunctive relief, subject to these Terms) before the expiration of this sixty (60)-day period. Ford Energy and you agree to toll the statute of limitations for this sixty-day period.
Limitation on Injunctive Relief
AS PERMITTED BY APPLICABLE LAW, IF YOU CLAIM THAT YOU HAVE INCURRED ANY LOSSES, DAMAGES, OR INJURIES IN CONNECTION WITH YOUR USE OF THE WEBSITE, THEN SUCH LOSSES, DAMAGES, OR INJURIES WILL NOT BE DEEMED IRREPARABLE OR SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION OR TO OTHER EQUITABLE RELIEF OF ANY KIND. THIS MEANS (WITHOUT LIMITATION) THAT, IN CONNECTION WITH YOUR CLAIM, YOU AGREE THAT YOU WILL NOT SEEK, AND THAT YOU WILL NOT BE PERMITTED TO OBTAIN, ANY COURT OR OTHER ACTION THAT MAY INTERFERE WITH OR PREVENT THE DEVELOPMENT OR EXPLOITATION OF ANY WEBSITE, APPLICATION, CONTENT, PRODUCT, SERVICE, OR INTELLECTUAL PROPERTY OWNED, LICENSED, USED, OR CONTROLLED BY ANY FORD PARTY (DEFINED BELOW) OR A LICENSOR OF ANY FORD PARTY.
These Terms and any applicable Additional Terms, General Disputes, IP Disputes, and any other claim brought by you against Ford Energy or by Ford Energy against you pursuant to this Section, or otherwise related to the Website, are governed by, and construed in accordance with, the laws of the State of Michigan, regardless of principles of conflicts of laws that may require the application of the laws of another jurisdiction. All lawsuits arising from or relating to these Terms shall be brought in the Federal or State courts located in Wayne County, Michigan, and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose.
TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, BOTH YOU AND FORD ENERGY WAIVE THE RIGHT TO BRING ANY DISPUTE AS A CLASS, CONSOLIDATED, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY GENERAL ACTION, OR TO PARTICIPATE IN A CLASS, CONSOLIDATED, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY GENERAL ACTION REGARDING ANY DISPUTE BROUGHT BY ANYONE ELSE.
AS PERMITTED BY APPLICABLE LAW, THE PARTIES HEREBY WAIVE THEIR RIGHT TO JURY TRIAL WITH RESPECT TO ALL CLAIMS AND ISSUES ARISING UNDER, IN CONNECTION WITH, TOUCHING UPON, OR RELATING TO THESE TERMS, THE BREACH THEREOF, AND/OR THE SCOPE OF THE PROVISIONS OF THIS SECTION, WHETHER SOUNDING IN CONTRACT OR TORT, AND INCLUDING ANY CLAIM FOR FRAUDULENT INDUCEMENT THEREOF.
Notwithstanding the foregoing, either you or Ford Energy may bring a qualifying claim of General Dispute (but not IP Disputes) in small claims court in Wayne County, Michigan, subject to this Section.
The provisions of this Section shall supersede any inconsistent provisions of any prior agreement between the parties. This Section shall remain in full force and effect notwithstanding any termination of your use of the Website or these Terms.
Indemnity and Hold Harmless
By using this Website you agree that you will defend, indemnify, and hold harmless Ford Energy and its affiliates, their respective distributors, dealers, dealer associations, and advertising and promotions agencies, together with their respective employees, agents, directors, officers, and shareholders, from and against all the liabilities, claims, damages and expenses (including reasonable attorneys’ fees and costs) arising out of your use of this Website, your breach or alleged breach of these Terms, and/or your breach or alleged violation of the patent, copyright, trademark, proprietary, or other rights of third parties. Ford Energy reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and, in such case, you shall agree to cooperate with Ford Energy’s defense of such claim.
NOTE THAT THESE TERMS APPLY ONLY TO THIS WEBSITE; OTHER WEBSITES PROVIDED BY FORD ENERGY OR ITS AFFILIATES MAY HAVE DIFFERENT TERMS AND CONDITIONS THAT APPLY TO THE USE OF THOSE WEBSITES. YOU ARE RESPONSIBLE FOR READING AND UNDERSTANDING THE TERMS AND CONDITIONS OF THOSE WEBSITES.
This Website and all the information it contains is provided for information purposes only on an “as is” basis and could include technical, typographical, or other errors. In certain areas, the information provided may represent an opinion or judgment. Ford Energy, information providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy, currency, or completeness, the operation of the Website, the information, materials, content, availability, and products. To the extent permitted by applicable law, Ford Energy disclaims all warranties, express or implied, including but not limited to, intellectual property, implied warranties of merchantability and fitness for a particular purpose. Ford Energy is not responsible for the content of any website linked to this Website and is not directly or indirectly implying any approval, endorsement or affiliation with any linked website.
YOU AGREE THAT YOUR USE OF THIS WEBSITE SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, FORD ENERGY’S OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, AFFILIATES, SHAREHOLDERS, REPRESENTATIVES, AND AGENTS (EACH, A “FORD PARTY”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THIS WEBSITE AND YOUR USE THEREOF. FORD ENERGY, ITS INFORMATION PROVIDERS, AND THEIR AGENTS, MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE CONTENT OF ANY WEBSITES LINKED TO THIS WEBSITE AND ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE. FORD ENERGY DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE WEBSITE OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND FORD ENERGY WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. NEITHER FORD ENERGY, INFORMATION PROVIDERS, OR THEIR AGENTS ARE PROVIDING ANY LEGAL, TAX, MEDICAL, COUNSELING, ACCOUNTING, INVESTMENT, FINANCIAL, OR ANY OTHER PROFESSIONAL SERVICES OR ADVICE.
Limitations of Our Liability
As permitted by applicable law, under no circumstances will any Ford Party be responsible or liable for any loss or damages of any kind, including personal injury or death or for any direct, indirect, economic, exemplary, special, punitive, incidental, or consequential losses or damages of any kind, including without limitation loss of profits, in connection with, or otherwise directly or indirectly related to, without limitation, the Website, or other Ford Energy products or services, except, to the extent not waivable under applicable law, for direct damages for personal injury caused by a physical product manufactured, sold, or provided by Ford Energy.
The foregoing limitations of liability will apply even if any of the events or circumstances were foreseeable and even if Ford Energy were advised of or should have known of the possibility of such losses or damages, regardless of whether you bring an action based in contract, negligence, strict liability, or tort (including whether caused, in whole or in part, by negligence, acts of god, telecommunications failure, or destruction of the Website).
AS PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL FORD ENERGY’S TOTAL LIABILITY TO YOU, FOR ALL POSSIBLE DAMAGES, LOSSES, AND CAUSES OF ACTION IN CONNECTION WITH YOUR ACCESS TO AND USE OF THE WEBSITE AND YOUR RIGHTS UNDER THESE TERMS, EXCEED AN AMOUNT EQUAL TO THE AMOUNT YOU HAVE PAID FORD ENERGY IN CONNECTION WITH THE TRANSACTION(S) THAT UNDERLIE THE CLAIM(S).
NOTWITHSTANDING THE FOREGOING, THIS SECTION DOES NOT EXPAND OR LIMIT (I) ANY EXPRESS, WRITTEN PRODUCT WARRANTY OR RELATED DISCLAIMERS THAT ARE PROVIDED BY FORD ENERGY OR ITS SUPPLIERS WITH REGARD TO A PHYSICAL PRODUCT SOLD BY FORD ENERGY TO YOU, OR ANY WARRANTY ON A PHYSICAL PRODUCT TO THE EXTENT REQUIRED BY APPLICABLE LAW; (II) FORD ENERGY’S LIABILITY FOR PERSONAL INJURY TO YOU CAUSED BY FORD ENERGY TO THE EXTENT NOT WAIVABLE OR THAT IT CANNOT BE LIMITED UNDER APPLICABLE LAW; OR (III) ANY CAUSE OF ACTION YOU MAY HAVE AGAINST FORD ENERGY THAT IS NOT WAIVABLE OR THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
Ford Energy and its affiliates reserve the right to change, modify, suspend, discontinue, or permanently cancel this Website’s operation or portions thereof without any notice to you, including but not limited to product specifications or prices, at any time and from time to time without notice and without incurring any obligations. Your use of this Website after any changes are posted will be considered acceptance of such changes.